|
1. How long does it take
to ship an order with various outfits?
2. Can I amend my order once it is placed?
3. Can I cancel my order?
4. Can I add sleeves or suggest any changes to an
outfit?
5. Do you guarantee color and Design work as per
picture?
6. I want to place an order with you but it is safe to
use my credit card?
7. I plan to place my order soon can you tell me what
measurements do you need?
8. I don't know what my measurements are can I suggest
my size?
9. I have placed my order, now what's next?
10. I plan to place a huge order, can I get any
discount?
11. Do you do wholesale? And if so, how can I get a
bulk wholesale quotation?
12. I am a designer and looking to use your stitching
and embroidery expertise, how do I do that?
1. How long does it take to
ship an order with various outfits?
Please know that turnaround times vary dress to dress. However, we
ensure the delivery of your order keeping the following turnaround
times in mind.
Special Occasions and Bridal: 35 to 50 days.
Evening and Party Wear: 25-30 days
Please allow 3-5 days to deliver anywhere in the world.
[back to top]
2. Can I amend my order once
it is placed?
It depends on what amendments you would like to have. Some
amendments can be made even after placing your order. Simply email
us and we'll let you know whether amendments can be made in your
order or not. However, an order can be amended within 24 hours.
[back to top]
3. Can I cancel my order?
You can cancel your order within 24 hours. After 24 hours once
fabric is cut and work started we'll not accept cancellation.
Because we offer made-to-measure service fabric once cut to your
measurement requirement can not be used for any other order.
Embroidery and color effects are also made as per your measurement
needs. This is the reason our outfits look great and exclusively
made for you.
[back to top]
4. Can I add sleeves or
suggest any changes to an outfit?
We can certainly incorporate changes and make a custom outfit for
you. You can suggest us your sleeves, neckline, hem, trouser or any
other changes that you have in mind. All you need to do is tell us
your thoughts by email or phone and our team of designers will
review your changes and get back to you with expert recommendations.
We'll, at the same time, let you know whether your custom changes
are cost affective or these can be made at the outfit cost. Once you
have got approval for customisation you may proceed to place your
order with us. Please do not forget to fill in the additional
comments box with your approved custom needs.
[back to top]
5. Do you guarantee color and
Design work as per picture?
We take every possible measure to manufacture product as per shown
in picture. i.e color, work, design etc. But due to certain reasons
like thread availability, batch production, raw material variance
etc we cannot guarantee the same finish. Though we will try our best
to give best possible product finish.
[back to top]
6. I want to place an order
with you but it is safe to use my credit card?
We maintain the highest levels of security. Our Payment Merchant
uses high-level SSL encryption technology, the most advanced
security software currently available for online transactions. You
can therefore rest assured that we take the privacy and security of
your payment and personal details very seriously.
[back to top]
7. I plan to place my order
soon can you tell me what measurements do you need?
Please logon to http://www.mohsin.com.pk/measurement_mohsin.htm
and follow the guidelines while you are taking your measurements.
You may leave some measurement that are only needed for specific
outfits. Make sure you measure carefully and double check with it.
It is a good idea to have someone else measure you.
Please keep in mind that you should be wearing normal clothes or
undergarments. Jeans and heavy blouses are not recommended while
being measured. Lay the tape measure flat against the skin; don't
pull it too tight, nor let it droop.
[back to top]
8. I don't know what my
measurements are can I suggest my size?
Simply tell us what size do you wear and we'll make your outfit
keeping the ready-to-wear sizes in mind.
[back to top]
9. I have placed my order, now
what's next?
Your measurement and order specs will be reviewed by our design
team. We'll get back to you shortly and request you to double check
reconfirm your measurements and additional notes so that we can
proceed to your order quickly.
[back to top]
10. I plan to place a huge
order, can I get any discount?
If you are placing a huge order for any special occasions we may
offer you discount. Simply tell us product names or code and we'll
get back to you whether any discount can be offered.
[back to top]
11. Do you do wholesale? And
if so, how can I get a bulk wholesale quotation?
Simply tell us the item names along with the required quantity and
sizes and we'll craft you a wholesale quotation based on your
requirement. Usually if you are buying more than 200 pieces we can
offer you good price.
[back to top]
12. I am a designer and
looking to use your stitching and embroidery expertise, how do I do
that?
Please send us your order specifications and get our price quotes
based on your requirement. Once you close the quotation and let us
win the contract you can send us sketches, embroidery and detailed
descriptions and we'll do the rest. You can also send us fabric or
any accessories that you have to add to your order. We keep all such
orders confidential and do not use your designs anywhere else. Your
designs will never appear on our website. We may also offer you
fashion photography service which you can use to promote your label.
[back to top] |
